Appointments

Appointment and Financial Information

For information about appointments, please email at robin@phoenixtherapeutic.net or call intake at (360) 827-1666. If you receive a voicemail, please leave a message. All messages are confidential and will be returned promptly.

Sessions range from 1 to 2 hours and occur at various frequencies. Decisions about length and frequency of sessions and duration of care are guided by my professional judgment and your wisdom about your needs and financial and time constraints.

Fees: Sliding fee scales are sometimes available. I require 24 hour notice for cancelled appointments. If you do not cancel you may be charged in full.

Please note; I am not able to bill insurance for a late cancelled or non cancelled appointment. If you wish to use insurance, I provide a billing service to handle your billing; your co-pay/co-insurance is required at time of service, and you will be invoiced for any remaining balances once claims have been processed. If you use insurance, you may receive a discounted fee if you opt out of my billing service. In this case, you pay in full at time of service, and I provide a monthly super bill, which you can submit to your insurance company for reimbursement to you.

Outside-of-session services (telephone conversations with you or with other professionals on your behalf, report writing, records or treatment summary prep; attendance at meetings or consultations regarding your care) in excess of 15 minutes once per month are charged at my prorated hourly fee. I do not typically get involved in court cases, custody disputes, or mediation. If I am called by a judge or an attorney to testify in a case in which you are involved, payment from you is due prior to any services rendered.

When I am unavailable, my telephone is answered by a confidential voicemail that I monitor frequently. I make every effort to return calls within 24 hours, with the exception of weekends, holidays. If you are in crisis and need a call back immediately, please leave me a message stating as such and then also call 911 or a helpline at 211 or go to the ER.

Fees All services are paid for at the time of delivery or in advance, unless prior arrangements have been made.

See payment section regarding insurance & fees by clicking here.